FAQ's

Client Inquiries

For client inquiries, our knowledgeable team is ready to assist with questions about services, scheduling, or pet care guidance. Contact us via phone, email, or our website for quick responses and friendly support tailored to your pet’s unique needs.

Home delivery times vary depending on your location and service requested. Typically, deliveries take between 1-3 business days. We prioritize timely and safe delivery for pet products, food, and supplies. Contact our team for specific delivery estimates and to ensure your pet's needs are met promptly.

we use reliable couriers for our deliveries to ensure your pet products arrive safely and on time. We partner with trusted services like known for secure, timely delivery. Our goal is to provide peace of mind with every order. Contact us for more details!

We offer the convenience of local store collection. Simply select the "store pickup" option when placing your order online, and collect it at your nearest location. This service ensures quick, hassle-free access to your pet’s essentials. Contact us for store locations and details!

Yes, we offers weekend delivery to ensure your pet’s needs are met promptly. We understand the importance of flexibility, so we strive to deliver products and supplies on Saturdays and Sundays. Availability may vary by location, so please contact us to confirm weekend delivery in your area.

Next day delivery may not be available due to factors like location, product availability, or high demand. We strive to ensure timely deliveries, but certain limitations may apply based on your area or inventory. Contact our team for assistance and to explore available delivery options.

To apply a promotional code, simply enter the code during checkout. Look for the “Promo Code” or “Discount Code” box, type in your code, and click “Apply” to see the discount reflected. For assistance or questions, contact our customer service team for prompt support.

If you haven’t received a dispatch email confirmation from us, please check your spam or junk folder first. If it’s not there, it could be due to processing delays. Contact our customer support team for quick assistance and to confirm your order’s status and expected dispatch date.

We value all customers, including those outside the EU. While discounts for non-EU customers may vary, we aim to provide special offers whenever possible. Please check our website for international promotions or contact customer support for details on available discounts and shipping policies for non-EU regions.

Our Achievements

Our achievements showcase our commitment to excellence in pet care. We’ve been recognized for outstanding veterinary services, innovative grooming techniques, and compassionate boarding facilities. Our highly trained team has won industry awards and earned glowing reviews from clients. These milestones reflect our dedication to superior pet health and happiness.

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Happy Customers

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Petzy Branch

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Certified Veterinarian

Have More Questions ?

We understand that pet owners often have numerous questions about the services we provide. Whether you’re seeking details on grooming, veterinary care, boarding, or specialized health consultations, our dedicated team is here to help. Have more questions? We’re committed to offering clear, comprehensive answers to ensure you feel confident in the care your pet receives. Our experts are available to discuss our processes, appointment scheduling, health protocols, and any specific needs your furry friend may have.

Our priority is transparent communication, so you’re never left wondering. From understanding our use of natural prebiotics in nutrition plans to learning about our safe and reliable shuttle services, we provide detailed explanations tailored to your queries. If you’re considering adopting a pet or need information on local store pickup or delivery options, we’re ready to assist.

You can easily reach us by phone, email, or through our website’s contact form. Our friendly customer support team responds promptly, ensuring your questions are addressed with care and expertise. Contact us today to get the answers you need and learn more about why we are trusted for top-notch, comprehensive pet services that put your concerns at ease.

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